Returns & Exchanges
At Mercier, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a seamless return process within 30 days of delivery. All returned items must be in their original, unworn condition with all designer tags still attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing